How Financial Chatbots Are Transforming Digital Banking
While customer expectations in today’s digital world are continuously changing, banking chatbots with smart, intuitive conversational UI are leading the way in improving customer experiences for financial institutions. Chatbots are an easy solution to many legacy banking problems, giving an incredible leg up to progressive banks and credit unions. A chatbot is a computer program […]
Does Digital Banking Apply to Small Banks?
According to the 2017 report by The Financial Brand on retail banking trends and predictions, major trends focus on consumer data, the use of advanced analytics, the ability to personalize the customer journey, and improving the customer experience. Big or small, digital banking does, in fact, apply to all financial institutions today as we head […]