Hello fabulous! Custom Forge widgets elevate brands from beige to remarkable
At Aequilibrium, we strongly believe in Forge as the digital platform for Canadian credit unions looking to deliver remarkable member experiences. After all, we helped Central 1 build Forge. But that doesn’t mean your credit union’s Forge implementation needs to be limited by the boring out-of-the-box widgets with limited functionality. Forge has the ability to […]
The Most-Awaited Backbase Connect 2020 Is Here! Ready to join?
At Aequilibrium, we create, develop and deliver remarkable customer experiences. A trusted Backbase partner since 2016, we’ve always believed in their vision of a secure, reliable, and experience-driven digital ecosystem. And that’s why we are excited for our friends at Backbase as they are set to launch their first virtual and most innovative, inspirational, must-attend […]
Need a Remarkable Check-In Experience for Your Branches? Join Our Webinar and See Wavetec Solutions in Action
Are you satisfied with your branch client experience? Safety regulations and occupancy limits can make it difficult to maintain great client service, though certainly, challenges existed previously. From a retail banking perspective, however, perhaps we have an opportunity (even if it’s been thrust upon us in earnest) to not only improve client service while adhering […]
The 2021 Retail Trend You Must Know: Retail by Appointment. Here’s why.
How appointments can turn bland shopping experiences into remarkable ones. When we think of going shopping at a retail store, say to buy a new TV, new shoes or clothes, or a new couch or table, we wouldn’t think of making an appointment first. It feels like something a celebrity would do before going to […]
Personas: the essential first step toward remarkable member experiences
In a post-2020 world, there’s a 100% chance that your credit union highly values your members and wants to tailor every channel to your members’ needs. After all, you’re a credit union — your members are a part of the fabric of who you are. But how do you ensure that the shiny new Forge […]
Introducing John Queue Public, Our Resident Queueing Expert
Here at Aequilibrium, we hate queues. We hate being in them, especially outside if the weather is bad, but we also hate them on an existential level. We even hate that line-ups are called ‘queues’ to make them sound more important than they are. For a long time, we tolerated them because they were few […]
3 Reasons we’re attending Future Branches 2021(and you should too).
2020 brought in a new level of uncertainty about the future of physical branches, especially when it comes to consumer habits and expectations. And that’s why branch leaders must adapt to a future where in-branch services and resources continue to evolve. Banks and credit unions are using lessons learned from the previous year and looking […]
Customer Flow Data Powers Branch Optimization and Better CX
There’s the old saying, “a little knowledge goes a long way.” This couldn’t be more apt when it comes to leveraging appointment setting data for insights and fore-knowledge leading to better service and more efficient staffing. The benefits of being able to predict your customer engagements open up the potential for better supply and demand […]
Local boutique design and development studio speeds digital transformation
As seen in a Business in Vancouver article here. A new survey by global research firm McKinsey has found that responses to COVID-19 have speeded the adoption of digital products and services by several years, and that many of these changes could be here for the long haul. “Digital has become the main channel for brands […]
Aequilibrium Employee Spotlight Series: Meet Abolfazl Tanha (Part 1)
Hello World! What’s it like to work at Aequilibrium, you ask? Well, we heard you and invited our own people to answer your question. We had a chat with some of our passionate, tenacious, and innovative team members and we are eager to share these valuable conversations! Stay tuned because we will share some great […]